Terms and Conditions

Effective Date: October 2023

Welcome to Jeuner ("the Website"). This Website is operated by TBSC BEAUTY TRADING ("the Company") and provides an online platform for purchasing skincare products. By using this Website, you agree to comply with the following terms and conditions. If you do not agree, please discontinue your use of the Website immediately.

1. User Obligations

1.1 You must be at least 18 years old to use this Website.
1.2 You agree not to engage in the following activities:

• Creating fake orders;

• Spamming or abusing the Website’s features;

• Engaging in illegal activities or violating any applicable Malaysian laws.
  

1.3 You must ensure that all information provided (e.g., name, address, payment details) is accurate, complete, and truthful.

2. Privacy and Data Usage

2.1 The information we collect includes: name, email address, payment information, phone number, and shipping address.
2.2 Your data will be used for the following purposes:

• Providing and improving our services;

• Processing orders and deliveries;

• Conducting marketing activities (e.g., sending promotional materials).
  2.3 We may share your data with the following third parties:

• Payment processors (e.g., Visa, Mastercard, FPX);

• Advertising platforms (e.g., Facebook Ads);

• Logistics partners.

2.4 We retain customer data for as long as necessary to fulfill the stated purposes. You may request data modification or deletion by contacting us.
2.5 We are committed to protecting your privacy. For more details, please refer to our Privacy Policy.

3. Intellectual Property

3.1 All content on this Website, including but not limited to text, images, videos, logos, and designs, is the property of TBSC BEAUTY TRADING and is protected by copyright and intellectual property laws.
3.2 You may not copy, modify, distribute, or use any content from this Website without explicit written permission.

4. Payment and Refund Policy

4.1 We accept the following payment methods:

• Debit Card or Credit Card (Visa, Mastercard);

• FPX;

• Online Transfer;

• Touch 'n Go eWallet.

4.2 Refund & Return Policy:

• If the product is expired, damaged, or has any quality issues, you may contact us via email (jeunerbeauty@gmail.com) within 7 days of receiving the product to request a return, refund, or exchange.

• The Company will bear the cost of return shipping only if the product has defects or issues. Returns for other reasons are not accepted.

• Refunds will be processed within 14 days of receiving the returned product, pending inspection and confirmation of the issue.

• Refunds will be transferred to the bank account provided by the customer after confirmation.

• All products are non-refundable after 7 days of receipt.

• No refund will be issued if the customer insists on returning the product without specifying any problem.

5. Disclaimer

5.1 The services provided on this Website are offered "as is," and we do not guarantee that they will be error-free, uninterrupted, or completely secure.
5.2 We shall not be liable for any loss or damage arising from:

• Your use or inability to use the Website;

• Unauthorized access or data breaches;

• Actions of third parties (e.g., errors by payment processors or logistics providers);

• Individual differences in skincare results. Customers should consult a dermatologist if they have specific concerns.
  

5.3 We reserve the right to modify, suspend, or terminate the Website’s services without prior notice.

6. Dispute Resolution

6.1 These terms and conditions are governed by the laws of Malaysia.
6.2 Any disputes arising from the use of this Website shall first be resolved through amicable negotiations. If no resolution is reached, the dispute shall be submitted to the courts of Malaysia.

7. Modifications to Terms

7.1 We reserve the right to modify these terms and conditions at any time. The revised terms will take effect upon posting on the Website.
7.2 Significant changes will be communicated via email or through a notice on the Website.

8. Contact Information

If you have any questions or require further assistance, please contact us at:
Email: jeunerbeauty@gmail.com
Contact Number: +60126937330

9. Miscellaneous

9.1 If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.2 These terms constitute the entire agreement between you and TBSC BEAUTY TRADING, superseding any prior agreements.

User Acknowledgment

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.