Return Policy

We assure you ! Take it easy !

We offer a 7 days Return Guarantee for you to check the product with 2 condition that we assure you for a exchange or full refund.

We are committed to provide quality products to all our customers. 
Meanwhile we also hope that you are satisfied and love with your purchase from Jeuner Beauty.
We realize that customers might want to return or exchange their products, 
due to damage, defect, or issue during the delivery process.




▍Exchange & Refund  Condition : 
"When the product is still unused, but you find it wrong, defective or damaged."

We offer 7 days easy returns after delivery.
Replacement due to Damaged, Defective or false item received.

– Exchange only acceptable for the same product that customers has purchase.
– We accept exchanges on items received within 7 days after receiving the item purchase, items will not be exchange or refund after 7 days. 
– Postage is to be bear by us in the event of an exchange or return.

Procedure : 
– Get in touch with our customer service to proceed further about your defected or damaged item.

Please product photo & video defect of damage product to our customers service within 7 days.






IMPORTANT INFOMATION:

In order to protect our customers, we handle every returns or exchange with fairness and reasonable to all our customers. There is certain situation we would like our customers to take note.


Including:

  1. Customers will be responsible for the return shipping & handling charges, which will not be refunded
  2. Provide us your order number or invoice number in order to  proceed for refund or exchange, as we are not responsible for packages that come from no-where.
  3. Returns will be processed within 1-3 weeks once our office received your return item.
  4. Please do not post any Parcel C.O.D, as it will not be accepted.




********* Empty containers or used products will not be accepted for any refund. *********





PLEASE NOTE:
  • "Jeuner" reserves the rights to on-hold any refunds if your return item have not reached our warehouse yet.
  • Make sure that refund details are correct and completely provide to us.
  • Coupons codes cannot be re-used and also non-refundable. If you return an item which was purchased using a coupon code, only the final net paid price (after discount) will be refundable.
  • For “Return for refund purpose”, kindly please pack the item properly with safe package and fully wrap to prevent the item from any damage during the returning process. 
  • Take a photo of the parcel to before the item is ship for return.